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Choose a product worth over MWK 3000 and get free Delivery at your doorstep.

Shipping & Returns

Shipping & Returns

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call +265 (0) 1 754 872, Monday through Friday 8:00 AM – 5:00 PM EST.
IMPORTANT NOTICE CONCERNING REFUNDS:  As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns.
Most products sold by qualify for free exchange or replacement  in faulty within 7 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of MWK10000 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of MWK 10000 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
If you would like assistance in returning an item, please contact our customer service department at +265 (0) 1 754 872 or email us at We will be happy to walk you through the return process.
Clearance items are not eligible for return.
Standard Delivery:
  • Estimated delivery time 1-7 business days.
  • All order processing occurs on business days only, which are Monday through Friday, from 8am to 5 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 5 pm EST are processed the next business day. All packages are delivered Monday through Friday.
  • Stock items ship out within 24-48 hours, unless otherwise noted.
  • Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.
  • Items which are made to order ship out in 5-7 business days.
  • Custom items can take between 5-15 business days to ship.


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